Returns & Exchanges
At Khy, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please note that certain limited-edition drops and intimate apparel are final sale to maintain the highest standards of quality and hygiene.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene liners are intact and included.
Attach the Shipping Label
Download and print the prepaid shipping label provided by our portal and affix it to the outside of your return parcel.
Drop Off and Track
Deliver your package to the nearest authorized carrier location and keep your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing